How to Effectively Inform About Care Costs - a guide for receptionists

Live webinar for reception staff
veterinary facility

Date: 16/09/2025
Time: 7:00 PM
Presenter: Veterinary Technician Anna Olech , interpersonal trainer

Do you find conversations about the costs of veterinary care difficult?

Are you wondering:

✓ What should I do if a customer reacts violently to the price quoted?
✓ How early should I inform about costs so as not to surprise the client?
✓ What if I'm not sure about the exact price?
✓ The customer says: "It's too expensive. Others do it cheaper." What then?
✓ Can I report costs if I am not a doctor?
✓ How to talk about costs without shame or guilt?
✓ Is it worth having ready-made "conversation scripts" about costs?

You are not alone!

We invite you to a practical webinar designed for receptionists and front-line staff in veterinary facilities.

During the meeting you will learn:

✓ Why the topic of costs can be stressful – and how to deal with it.
✓ How to build relationships with customers through clear, empathetic communication.
✓ How to talk about pricing, showing the value of services, not just numbers.
✓ How to conduct conversations in difficult scenarios – without tension and misunderstandings.
✓ What questions to ask to better understand the needs of pet owners.

Purpose of the webinar:

Helping you build confidence in discussing costs, which will increase client trust and satisfaction with the clinic's services.

The program includes, among others:

✓ Communication exercises
✓ Simulations of conversations with customers
✓ Time for your questions!

For whom?

Receptionists, assistants and front-line workers in veterinary clinics and hospitals.

✓ The webinar will take place LIVE on September 16, 2025 at 7:00 PM
✓ Webinar duration - approx. 1.5 hours
✓ Included in the price: access to the webinar in LIVE mode, PDF materials, access to the recording for 7 days, certificate (PDF).
✓ After the webinar - time for discussion and asking questions to the presenter

Sign up today!

Limited places available – don't miss the opportunity to develop your communication skills!