Terms and conditions of participation in the training/conference of the company VetPro Akademia
Terms of Service
1. The organizer of training/conferences for veterinarians, veterinary students and veterinary technicians is Vet pro Akademia with its registered office in Grudziądz, ul. Rodziewiczów 14 86-300 Grudziądz, NIP 5792207184, REGON 367187758;
2. Contact with our company is possible via e-mail at the address: szkolenia@vetproakademia.pl or by phone: +48 512 460 740;
3. Full information about each training (training description, date, location, description of speakers), including the price offer are available on the website www.vetproakademia.pl in the WORKSHOPS/CONFERENCES tab and in the individual thematic tabs, after selecting
appropriate topics. Each person submitting a report is obliged to familiarize themselves with them.
4. The condition for reserving a place at a training/conference is to make a purchase preceded by setting up a customer account.
5. It is possible to make a deferred payment of 30 days or pay in 3-10 equal installments without interest every 30 days.
6. We are a company with full accounting - for each payment made before the training date we issue an advance payment invoice, and in the month in which the training takes place we issue a final/settlement invoice. Both advance payment invoices and the settlement invoices issued for them make up the entire settlement and should be delivered to the accountants. All invoices are sent exclusively electronically.
7. In the event of withdrawal from participation in the training, the costs will be refunded according to the principles described in the section: Conditions for withdrawal from the training (Policy for the return of goods and costs):
8. Vet Pro Academy reserves the right to cancel a training due to too few participants or unforeseen circumstances, e.g. illness, accident of the lecturer, forces of nature, etc. even one day before the training date. In such a case, the entire amount will be returned to the payer's account within 7 days.
9. The minimum number of participants guaranteeing the implementation of the training is given in the description of the given training.
10. If there are no places available for a given training, we suggest that those interested sign up for the reserve list – signing up for the reserve list does not involve any fee. When someone on the main list resigns, those on the reserve list are offered a place depending on the time of the training – by e-mail or phone. A person who receives such a proposal after confirming their arrival for the training and taking a place is obliged to pay for participation in the training based on the invoice received by the date of the training or at the time specified on the invoice – with confirmation of the place reservation, information necessary to arrive at the training, they also receive an invoice. Interested people from the reserve list are sometimes invited even two days before the training date, it all depends on whether such an option appears or not.
11. The data provided for issuing an invoice will not change. Please think carefully before entering them, and update if any changes occur.
12. Please send any complaints and grievances exclusively in writing to the following address: szkolenia@vetproakademia.pl
Training cancellation terms (Refund Policy):
1. Failure to pay the partial or full fee within the specified deadline is equivalent to withdrawal from the course and results in removal from the list.
2. Persons who made the payment:
- in the event of withdrawal from the training more than 2 months before its commencement – they may apply for a 100%* refund;
- in the event of withdrawal from participation in the training within 1-2 months before its commencement – they may apply for a 75%* refund;
- in the event of withdrawal from training between 2 weeks and one month before the start – they can apply for a 50%* refund;
- in the event of withdrawal from the training less than 2 weeks before the start - 100%* of the amount paid is non-refundable.
* A 4% handling fee is charged to the payment operator on the refunded amount.
3. The amount will be returned to the payer's account within 7 days.
4. We accept withdrawals from the training only in writing to the following address: szkolenia@vetproakademia.pl
5. Failure to inform us about withdrawal from the training and failure to appear at the training will result in the forfeiture of the entire payment.
Privacy Policy
Last update date: January 2, 2025
This Privacy Policy describes how Vet Pro Akademia (the “Site” and any variation of the personal pronoun “we”) collects, uses and discloses personal information about you when you visit the Site or use our services from the Site or make a purchase at events.vetproakademia.pl (the “Site”) or otherwise communicate with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, the term “User” means a user of the Services, whether a customer, website visitor or other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post any revised Privacy Policy on the Site and update the date this Privacy Policy was last updated and take any other steps required by applicable law.
Collection and use of User's personal information
To provide the Services, we collect personal information about you from various sources identified below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
Personal information collected
The types of personal information we collect about you depend on how you interact with the Site and use our Services. We use the term “personal information” to refer to information that identifies, relates to, describes, or is reasonably likely to be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information collected directly from the User
Information you provide directly to us through our Services may include:
- Contact information, including the User's name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information, including username, password, security questions and other information used to secure your account.
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Shipping information, including information about items you view or add to your shopping cart, or information stored in your account, including loyalty points, reviews, referrals, gift cards or purchase information.
- Saved Loyalty Points / Product Reviews / Testimonials / Gift Cards
- Customer service information, including information you include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to directly provide us with certain information about yourself. You are not required to provide such information, but doing so may prevent you from using or accessing those features.
Collecting Usable Information
We may also automatically collect certain information about your interactions with the Services (“ Usage Data ”). We may use cookies, pixels and similar technologies (“ Cookies ”) to do this. Usage Data may include information about your use of and access to the Site and your account, including device information, browser information, network connection information, IP address information and other information relating to your interactions with the Services.
Information obtained from third parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that operate the Site and Services, such as Shopify.
- Our payment processors who collect payment information (for example, bank account, credit or debit card information or billing address) to process your payments in order to fulfil your orders and provide you with the products or services you have requested in order to fulfil our obligations under our contract with you.
- When you visit the Site, open or click on emails we send you, or interact with the Services or our advertisements, certain information may be automatically collected by us or third parties we work with through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below entitled Third Party Sites and Links.
Use of User's Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments, fulfilling your orders, sending you notices related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, making shipments, facilitating returns and exchanges, and performing other features related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional information via email, text message or post, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on the Site and other websites. If you are a resident of the European Economic Area (EEA), our legal basis for these data processing activities is our legitimate interest in selling you our products, pursuant to Article 6(1)(f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take appropriate action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your access details, including your username and password, with anyone. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Article 6(1)(f) of the GDPR.
- Communication with the User and improvement of services. We use the User's personal information to provide the User with appropriate service and to improve our Services. It is in our legitimate interest to respond to the User's needs, provide him with effective services and maintain business relations with him in accordance with Article 6 paragraph 1 letter f) of the GDPR.
Cookie files
Our Site, like many other websites, uses cookies. For more information about the Cookies we use in connection with Shopify’s operation of our store, please visit https://www.shopify.com/legal/cookies . We use Cookies to help us provide and improve the Site and Services (including remembering your actions and preferences), perform analytics, and better understand how you interact with the Services (for our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on the Site to better tailor services, products, and advertising on the Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies using your browser controls. Please note that removing or blocking Cookies may negatively impact your User experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking Cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
Disclosure of personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling a contract with you, for lawful purposes, and for other reasons subject to the provisions of this Privacy Policy. These circumstances may include sharing your personal information:
- With vendors or other third parties who perform services on our behalf (e.g., IT management services, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your information in accordance with their own Privacy Notice.
- When you direct us to disclose or otherwise consent to us disclosing certain of your information to third parties, such as for the purposes of shipping your products or in connection with your use of social media widgets or login integrations, with your consent.
- To our affiliates or otherwise within our corporate group, in our legitimate interest in conducting successful business operations.
- In connection with a business event such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, or the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about you for the purposes set out above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Your Personal Information” :
| Category | Recipient Categories |
|---|---|
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We do not use or disclose your sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing purposes in the following ways.
Third Party Sites and Links
The Site may contain links to websites or other online platforms operated by third parties. If you use these links to visit websites that are not operated by our affiliates/partners, you should review the privacy and security policies and other applicable provisions of those websites. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained therein. Information that you post in public or semi-public areas, including information that you share on third-party social media platforms, may also be visible to other users of the Services or those platforms without any restrictions on their use set forth by us or the third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, unless otherwise specified within the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the information provided below to request deletion of such information.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information about anyone under the age of 16.
Security and retention of User information
Please note that no security measures are perfect or impenetrable and that we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you avoid using unsecure channels to send us confidential or sensitive information.
The length of time we retain your personal information will depend on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or otherwise enforce applicable agreements and policies.
User Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and where permitted by law, we may deny your request.
- Right to Know/Right to Access Your Personal Information . You may have the right to request access to the personal information we hold about you, including how your information is used and shared by us.
- The right to have your personal information deleted . You may have the right to request that we delete your personal information that we hold about you.
- The right to rectification of personal information . You may have the right to request the rectification of inaccurate personal information that we hold about you.
- The right to portability of personal information . You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- Right to Opt Out of Sales, Sharing, or Targeted Advertising . You may have the right to prevent us from “selling” or “sharing” your personal information or to opt out of processing your personal information for purposes that constitute “targeted advertising” as that term is defined under applicable privacy laws. Please note that if you visit the Site with the GPC opt-out preference signal enabled, then depending on your location, we will automatically treat the signal as an opt-out request from the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing . You may request that we stop or restrict the processing of your personal information.
- Withdrawal of consent . Wherever we require consent to process your personal information, you may have the right to withdraw that consent.
- Appeal . If we refuse to consider your request, you may have the right to appeal our decision. To do so, you should respond directly to our refusal.
- Managing Communication Preferences . We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights where set out on the Site or by contacting us using the contact details provided below.
We will not discriminate against you because you exercise any of these rights. Before responding to your request, we may be required to collect information from you (such as your email address or account information) to verify your identity. Subject to applicable law, you may designate an authorized representative to submit a request on your behalf to exercise your rights. Before accepting such a request, we will require the representative to provide appropriate authorization to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner, consistent with applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details set out below. If you are not satisfied with our response to your complaint, then depending on where you live, you may have the right to appeal our decision (by contacting us using the contact details set out below) or to lodge a complaint with your local data protection authority. A list of the relevant EEA data protection supervisory authorities can be found here .
Foreign users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information is also processed by employees and third party service providers and partners in those countries.
Where we transfer your personal information outside of Europe, we will rely on recognised data transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent documents adopted by a competent authority in the United Kingdom, unless the data is transferred to a country that has been recognised as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us by phone or email at szkolenia@vetproakademia.pl or write to us at Rodziewiczow 14, Grudziądz, 86-300, PL.
For the purposes of applicable data protection law and unless otherwise expressly stated, we are the controller of your personal information.
Shipping Policy
Vet Pro Academy specializes in providing services in the field of organizing training for veterinarians. Therefore, the company does not sell goods that require shipping.